• In stock orders ship and or ready for local pick up within 24 hours.
• Weekend orders will be processed the next business day, Monday-Friday 8am-5pm
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 business days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will be shipped to you immediately.
• Depending upon location, ground shipments usually take 5-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• When customers opt to have next day shipping, that is towards the UPS shipping.. our parts usually take between 2-5 days to arrive to us, and we will let you know when the estimated date we will receive your parts to the dealership.

• Call us to arrange for any returns at 661-836-3737 ext 226 or you may email customer service at [email protected]
• A copy of the invoice will need to be included with the return.
• There is a 30% restocking fee charged against all approved returned parts.
• Parts must be resalable and in the original non damaged packaging.
• We cannot take back used parts.
• The customer is responsible for the return postage for all accepted return parts.
• Address for return parts Mercedes Benz of Bakersfield ie: Parts Department 5600 Gasoline Alley Drive Bakersfield, Ca 93313
• We cannot take back installed or tried parts.
• Electrical parts are not returnable, no exceptions...
• Return request need to be within 30 days of receipt.
• No special order parts that have already been ordered by the dealership may be returned... no exceptions
• We do reserve the right to refuse and allow a return with any parts we find have been installed, are used or do not meet the above criteria.
• *We advise customers to add a VIN ( 17 digit vehicle identification number) to look up parts to assure parts do match the vehicle... without the VIN number, we can not assure that the parts are right for
  the vehicle, the special order parts can not be returned.
• PLEASE DOUBLE CHECK YOUR ORDER BEFORE PLACING IT.......

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is put on order by our dealership....Our orders go through before 3pm Monday-Friday Pacific Standard time.
• Any next day orders can not be cancelled.. NO EXCEPTIONS
• Once parts orders are placed we are not able to cancel any portions of the order.